CPGRAMS - A Revolution in Grievances Redressal Mechanism

Government of India has been making enormous efforts to make the governance citizen-centric and the service delivery to its citizen hassle-free and cost-effective. Digital India is the cornerstone of E-governance which is surely on the right path to revolutionize the bureaucratic system by bringing transparency, accountability, responsibility and thus, emancipating the citizen from stagnation of ill-governance.  In this direction, GoI has launched many services and products (apps and soft wares) online. I recently had a taste of Centralized Public Grievance Redress and Monitoring System (CPGRAMS) and it's working efficiency. 

CPGRAMS, as defined on its website, is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organisations who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.


I lodged a complaint regarding the redundant mode of filling CSIR NET-JRF application forms. My complaint read as:

As mentioned in Advertisement Notification No.10-2(5)/2017(ii) - E.U.II, item no. 5.4. "Candidates applying for the Test may deposit their Examination fee, after verifying their eligibility, in any branch of the Indian Bank throughout the country by paying the requisite fee in cash through bank challan OR RTGS/NEFT through any bank (Bank account details are required to be filled in the Indian Bank challan form to be downloaded from online application system", the mode of payment for CSIR-NET JRF/LS application form via offline(challan) and online(NEFT) means are not efficient and time consuming processes. Payment through offline mode is also only through a bank (INDIAN BANK) which don't have suffice penetration in various states. Like, in Jammu Kashmir, it has only four branches i.e. only two districts and long queues can be visible outside bank branch counters. Recently, many candidates faced a cumbersome situation when Indian bank's servers were down for a day at Gandhi Nagar branch, Jammu. Although NEFT facility is available but it doesn't provide the ease and pace that other modes like debit/credit card, net banking, UPI, PSB e-wallets etc. provide. Moreover, the whole process is orthodox and redundant viz. Challan deposition, filing forms and then sending the application forms and challan through post. In the era where digitization (paperless and cashless) has been lauded as the epitome of governance with our PM's flagship idea of Digital India, how much it is justified to linger on such methodology of form submission and let the students waste their productive times in such unproductive processes. It should be made wholly online whether it is payment mode via all the modes possible and discontinuing the tradition of sending the application forms through post. It doesn't seem unfeasible as most of the examination conducting agencies are providing simplified and convenient routes of application form submission to students and further when Rs 1000 is charged as fee. Thanks.

Contacting on phone numbers that were provided to me in this exercise, I was assured that the process would be streamlined. To my wonder, CSIR notified it's next notification  viz. Advertisement No.10-2(5)/2018(i) - E.U.II with all the changes I made concern of. A number of such cases disposed off by CPGRAMS makes it one of the best tool in the direction of a citizen-centric governance.
"An Inclusive Governance comes into being when a representative form of Government lends the platform and the citizen is receptive enough to utilize the same for the overall good of the society."



Procedure for citizens to lodge grievance:
(www.cbec.gov.in/htdocs-cbec/cpgrams-brief.pdf)

1. Grievances can be lodged online by log-in to www.pgportal.gov.in (PG portal) with provision for selecting password and giving email ID to receive electronic acknowledgement. The citizen could also lodge grievance using – link on CBEC website www.cbec.gov.in . The specifics in the grievance may be provided like the right jurisdictional office (if known), details of specific service not meeting Citizen Charter norms and remedy requested with immediate action if any. Citizen may provide additional details as sought by department for effective grievance redress.
2. The system shall generate a ‘Unique Registration number’ for each grievance. This number could be used to check periodic progress and send reminders.
3. On grievance redress, reply is received and can be viewed through the PG portal.
4. Grievances can also be sent by post or hand to Public Grievance Officers (PGO) at field level on a plain paper giving above specific details for redress. PGO shall issue a unique number to complainant for follow up. The grievances could be followed up with PGO for progress or redress quoting the unique number. Details of the PGO are available at the CBEC web-site or could be got by calling the jurisdictional Chief Commissioner/ Commissioner office.

It Himachalised me!

Many a times you feel life is not fair with you, if it opts to be fair then it would be unfair to call it life. The reception, sensation and acceptance of feelings mark the difference between an animated and non-animated. The feelings make you feel the essence of life blessed upon you by almighty. So, stop complaining about life, stop trying to control conditions and people and, excuse an ample of time for you and only you and feel the essence of being a human before it loses its ability to do so. It's time to organize a trip to a place you have never explored before. 

If it suits your personality, go for a solo travel. A solo traveller has certain privileges such as he can roam unplanned, needn't have a poll for consensus, prolong his stays at places which may not satiate others for long, can interact with locals for long. He can self-introspect fathomlessly.

    Beyond the hullabaloo of exhausting mundane chores, there lies a abode of solace.  An abode which pacifies your soul and make you feel the animation you are blessed with. You just need to find such an abode for yourself.  After spending ample of time in three districts of Himachal Pradesh, I headed towards Manali (see more), Kullu, Himachal Pradesh.  I took a bus with a predisposed mindset that in public transport one can actually interact with the locals and may come to know about phenomenon peculiar to that place.  Thanks to the bus conductor, my predisposition was not refuted. Belonging to Himachal per se, he acted more like a professional guide to me professing everything he knew about the places that were coming in the way. The scene being  crafted out of Pandoh valley with Beas river in its cradle and hefty-lofty mountains suddenly attaining infinite kind of elevation  can't be expressed by the colors of a painter, rhymes of a poet, adjectives of a writer, psalms of a singer. It can only be experienced. It reinforces a belief of one's existence which is faded away by the workaday activities. It moved me deep inside filling my lachrymals. Reaching Manali bus stand, thanking for the Japani fruit and apple that he offered me, I bid an adieu to conductor uncle and moved to look for some decent hotels.  

You would get many quality hotels in Hadimba road. Hotel Devlok (see more) with its aesthetic visage attracted my sight. 'Aesthetics may betray unless virtues don't complement them'. The amenities of its super-deluxe rooms, the services, it's cuisine, its location and its staff, especially Chander Mani uncle and Mr. Gourav, add virtues to its aesthetics. They turned out to be advisors and friends in outlandish climes for days to come. A 10 hour bus journey was tiring enough to plunge me into sleep.

According to Devlok hotel’s travel guide pamphlet, Manali tour can be completed in four stages:

Sunrays peeping through the curtains of my room's window stimulated the process which was going to make my day. Rendering the curtains collapsed to one side, the picturesque that welcomed me proved all the lullabies chanted in the praise of Manali not a hoax. Foggy window panes, mighty mountains and the sun spreading the benevolence over all the existence. Having my breakfast, I left my hotel at around 10 am and headed towards the Hadimba Temple which was 1 km away from my hotel. 'Means are more beautiful than the ends'. The curvy and gradually steeping road with the pine trees on both side thrilled me. The Temple is built around a cave where Hadimba performed meditation. Hadimba used to live there with her brother, Hadimb. Born in a Rakshas family, Hadimba vowed to marry the one who would defeat her brother Hadimb. During the Pandava's exile, when they visited Manali, Bhima killed Hidimb. Thereafter, Hadimba married Bhima.

Hadimba Devi Temple

Entering the Hadimba temple premises, my heart dodging my mind made a abrupt statement that one can stay here for days motionless. 

Taking the benedictions of Hadimba Mata, I headed towards Manali Van Vihar Dhungri. Utmost silence,  peace, calmness the ones where you can actually hear the most natural sounds be it the self-breathing  of air, swallowing of your saliva,  churning of  withered pine twigs under your boot or chirping of birds. I humbly and patiently experienced all this. Tourists were coming with all their enthusiasm. Sometimes, I feel quite amusing that how the variations in perception and experience lead to the different presentation of same things presented to different people. I felt it once again after observing the visitors. A bunch of friends in their teens found the place suitable for selfies. Three friends in their late fifties found it apt for sharing their familial affairs. A Russian group was difficult to be judged by phonetics but perhaps they were adoring the place. 

 A solo traveller like me have the liberty off assignments and compulsions and I preferred to channelize my liberty in observing nature,  its phenomenon and its creation, of which human is one.  I saw a couple of newly married couples sitting, under the shades of infinitely erected pine trees, cuddling, roaming around with hands in hands and witnessing the most beautiful moments of their life and assuring each other’s soul that no matter how cold the weathers come and go,  they will never part away rather nothing in the whole universe inherit the potential to dare the act, that they will hold each other in the crests and troughs of life and stay along in the nastiest storms, that they will tell their grandchildren how they made it possible to live continuously for years together accepting each other the way they would have been.  The ultimate solace for them was each other's jocund company. I caught envy being  a solo traveler but I smiled and vowed almighty to bless them with togetherness of centuries so that the warmth a human strive for doesn't need to be looked elsewhere but in the arms of their beloved.  It's the biggest triumph of one's life when one completes a life of togetherness with the one (s)he loves beyond skies. Well, keeping my poetic instincts aside,  I next headed towards Club House situated on the other side of river Beas. The Club House Manali offers amusement and adventure sports activities like boating,  bubble ride, water roller,  bull ride, go karting,  virtual cinema, haunted house,  paint ball,  zip-line, archery, carnival games, Segway etc.   Simple Thali of Neelgiri , a decent quality Punjabi restaurant on the bank of river beas, put out my ever insatiable hunger before exaggerating  it to a threshold owing to aromatic fragrance radiating out from the delicious food. A simple Neelgiri thali offers palak paneer,  dal,  rice,  four chapati, salad all in proportion enough that can satisfy a foodie like me. A kilometer uphill situated in Old Manali is the Temple of Manu, Sanatan Hindu lawgiver and the creator of human race in India.
Actually, Manali is named after  Manu. The name Manali is regarded as the derivative of 'Manu-Alaya' which literally means 'the abode of Manu'. It is believed that Manu landed in Manali to recreate human life after a great flood had plunged the world. Manali lies in the North of Kullu Valley. The valley is often referred to as the 'Valley of the Gods'.

Manu Temple

The road leading to the temple inhabit a market with numerous cafes, handicraft and leather articles selling  shops and it witnesses more foreigners than natives. There you will see travel agencies offering trekking packages, bikes on rent upto Rohtang,  Lahual Spiti,  Leh-Ladakh. Simultaneously, you will experience the essence of a typical Indian village environs if you take any inside short cut alley route to the temple.   This whole set up gives a perfect amalgamation of countryside and exotic vistas.

Old Manali Market

A cafe called Rendez Vous attracted my sight. It's a perfect hangout space for making your evenings worth remembering thanks to a magical ambiance with Bob Marley music played in background.

Vashisht temple

On the advice of Gourav, I decided to took a two wheeler. 

You can get any two wheeler especially Royal Enfield. It just took 10-15 minutes to reach village Vashisht, approximately 3 km from Manali bus stand.

It was named after Vashisht Rishi, who meditated there for years. 

Known for sulphur water hot spring, Vashishth kund attracts many tourists across the globe. It's prevailing lore that bathing in hot spring washes all your sins and remedies any skin problem.
Interacting with Pandit ji and his wife, I came to know the descendants of Rishi Vashisht spread across India, recognized by gotra 'Vashisht'. Interestingly, my gotra is Vashisht. Knowing this, wife of Pandit ji exclaimed with delight, "So you have made it to your progenitor's place." Indeed that was an icing on the cake.
Water was scorchingly hot, seemingly unsuitable for bathing but once you hold your heat receptors for a minute, you would find it very relaxing and worth spending time assigned for next schedulings. But it's said that bathing for long may prompt giddiness. 

Nearby Vashishth temple are Lord Shiva and Lord Rama temple.

Clockwise (from left top): Vashisht market; Shiv Temple; Vashishth kund; Localites outside Vahisht temple premises

Yogini Waterfall (see more)

 Locals suggested me to head towards Jogini temple and waterfall (see more photos) near it.  It was a track of about 1.5 km. It gave me a crude feel of trekking. The falling water off the mountain cliffs vividly seemed uttering a prophecy that feel its present glimpse, perhaps it may not come the same path again. One can sit there and meditate for hours together as you would not get beleaguered by crowds and noises of this artificially ornamental world.

Actually, I sat there for more than two hours right in front of the mighty Fall. It was probably the magic of scenic panorama that handcuffed me in its reticulated yet pacifying spells. The falling water was all bright, excited,  full of energy,  apparently white and it seemed it was not willing to move ahead and give up the zeal it was enjoying. But willingly or unwillingly, it had to move as dynamism is the law of nature.  

Call it a curse or a blessing, it is bound to happen. Obeying the law, I had to move too towards Jogini temple.

The fall is said to be the boon of Mata Jogini devi, whose temple is situated nearby the fall.  A lady in her fifties was sitting outside the temple and keeping a watch on wooden logs being thrown by her grandson from a height distant enough to betray my optical abilities.  I sat along with her until I realized that the dusk would soon gave its way to night.  The conversation plunged me in a state of deep contemplation that what an urbanized fellow define a problem as, is actually nothing but a disappointment over his failure to acquire his ever proliferating expectations. For the villagers like her, meeting the means of sustenance is the real problem. She told me that they couldn't afford any other source of fuel than wood to cook and keep themselves warm during winters. Forest department employees often refrain them from cutting trees. A battle of ideas between preserving the nature and meeting the ends prevails constantly. She enlightened me about many things a tourist would miss unless he spares some time interacting with localites. She informed me that there is a lake called Bhrigu, named after Maharishi Bhrigu, which is reached by trekking either from the Vashishth temple or from Gulaba village (an area of the Pir Panjal mountain range).The sage used to meditate near the lake and hence it has been rendered sacred; the locals believe that due to this the lake never freezes completely. 

Evening was one among the memorable ones at Ram mandir in Vaishishth. There was classical dance-cum-music festival.  Artists from Gujarat performed on the beats of bhajans of lord Rama, Shiva and Krishna.  The frequently changing face expression of dancers, from those of smiling to ones showing utmost anguish, the coordination among them impressed me the most. The singer was an adept of his profession with vocals reaching straight into the hearts of listeners. Violin player not lagging a second in syncing with the vocals seemed to be in a trance who was moving his head and enjoying the sweet sound coming out of his violin. The bhajans were actually story-telling in a musical form that engraved upon the tablet of my heart. The bhajans, soulful music and unparalleled dance triggered a cascade of goosebump inductions.

    An alien traveler must try to find out the characteristics unique to the place he visits.  The best among those are its art and culture.  I visited Museum of Himachal Culture and Folk Art Utopia Complex near Hadimba temple.

Museum (see more photos)

It houses models of Brahma temple, prasher temple, kamro temple (sangla valley), saraji temple (these kinds of temples were used as rest house by devtas while traveling), models of kinnouri, kullu, kangra traditional houses,  chehnai kothi,  and model of Gondia fort.  Model of Saraji devta with musical instruments and puja accessories, palanquin of whom is carried on the shoulders of male devotees from village to village during festivals. Traditional musical instruments like 'Dilruba,  Saarangi which were used in  the king's court for background music, used more abundantly in chamba district and  'Shehnaai' used during marriages,  folk dances and festivals also enhanced the charm of museum.
Finding wooden small dining table traditionally known as 'Soltak',of which I had come to know a day before from lady near Yogini temple, brought a smile on my face and the conversation with the lady got revived.

Soltak (small dining table)

Long wooden serving spoon, wooden containers, wooden curd Malan, wooden water containers, wooden dishes and trays, jewellery and jewellery boxes traditionally known as 'Baksu' made out of copper,  wooden,  and brass,  shawl worn by ladies traditionally called  'Pattu', traditional blanket known as 'Sela' were also present in the museum. 

Slippers of Lahaul made by sheep's skin, goat goat's hair and straw grass, woolen socks made by goat's hair, woolen rope natively called as 'Dora' tied by shepherds around their waist to provide warmth during cold, different types of hubble bubbles (hookah),  axes of iron,  cutters /scissors of iron,  bamboo baskets,  water pot made by clay and alage. Flask made by gourd (any of various hard-rinded inedible fruits of plants of two genera (Lagenaria and Cucurbita) often used for ornament or for vessels and utensils),

Flasks made by gourd

Spinning wheel of Gandhiji

Sickles, wool cleaner brushes, sieve of leather and wood,  spinning wheels especially spinning wheel of Gandhi ji.

Next morning, I hit the Manali-Leh road for Solang Valley (read more) which is situated 13-15 km from Manali. Riding only this short stretch, I realized why this is called the 'Biker's paradise'. It makes one feel satiated and completed even if one doesn't own most of things in his life. It extinguishes every single thought one is often besieged by other than the perplexity invoked out of a question whether to concentrate on driving or keep browsing the landscape leisurely. It should be a time to cheers when a solo rider meets another solo rider. Ankit, from Ahmedabad, Gujarat was also riding solely like me, met me at Leh-Rohtang and Solang Valley juncture. It takes a jiffy to acquaint with ones having interest similar to yours.  We rode to Solang Valley which welcomed us with paragliders scintillating in sky. Calibrating the scale of one's adventurous instincts, one can opt for paragliding, skiing, ropeways, horse riding etc. Following Ankit's suit, I bought ticket for paragliding with doubtful mind and headed towards taking off point along with my pilot via ropeway. 

Adrenaline doing its supposed wonders escalated my pulse manifolds. Whoosh! I was one with the nature, flying with the birds, taking deep breathes, trying to live many lives every minute.  I felt a numbness of calmness. Everything below looked tinier than their actual appearance.

Himalayan Nyinmapa Buddhist Monastery
(see more photos)

I ended my day and Himachal tour with the benedictions of Lord Buddha at Himalayan Nyinmapa Buddhist Monastery, Manali. It houses statues of Sakyamuni, the historical lord of Buddha, Guru Padmasambhava (also known as Guru Rinpoche, was an 8th-century Indian Buddhist master), lord Buddha, Hayagrīva ("having the neck of a horse", is an important deity in Tibetan and Japanese Buddhism.

The only complain I would be having for Manali is its cunning gratifying spells.  Usually, I thought of visiting 3-4 places in a day but reaching one of the spot was rendering me stationary. Thus, spoiling all your plans and leaving you with no other option than prolonging your stay at Manali. 

Life is too short to waste in agonies, regrets, sorrows, hate. A human is so  unfortunate that he won't be able to see all the places existing on this planet and it seems a big gamble if he postpones doing it in his next life because who knows you'll be getting another one. So, move on and explore the unexplored.  You'll find thousand reasons to procrastinate but one good reason that you can't let life going unexplored most of the places.

Moreover, Solo travel makes you believe in "Solitude is the ultimate solace".

‘The Warmest Place on Earth’- Kashmir

A short film titled‘The Warmest Place on Earth’, released by the Jammu and Kashmir Tourism Department, reminds us that Kashmir is not just about strife and conflict – it is also about great hospitality and warm people.These conflicts of perceptions, these disharmonies of predispositions, these bitternessess of ill experiences, these enmities of existences will fade away because in the end, a man attains ultimate solace in the warmth of human essence. A human life is too short to waste in animosity, hatred, hostilities.  The five-minute video has a Kashmiri song penned by Indian Administrative Service officer Shah Faesal and sung by Mudasir Ahmad and Vibha Saraf.

#spreadlove #spreadpeace

Download Sahibo - Kashmir_The_Warmest_Place_On_Earth (MP3)

Download Sahibo - Kashmir_The_Warmest_Place_On_Earth (MP4)

Watch the video:

Towards a less-cash society

Daily Excelsior Op-Ed 10/12/2016

It was not even in the dreams of people in the era of barter system of transactions that a common paper currency would take over all kinds of transactions and would be recognised over a great span of area. Analogy finds perfect match considering the shift towards a cashless society from the current paper based currency and transaction. Many nations around the globe have mastered the art of cashless transactions with proper infrastructure, administrative will and societal acceptance. Scandinavian nations like Sweden and Denmark lead  the marathon. According to Riksbanken, Sweden’s central bank, cash in circulation has come down from 106 million kroner to 80 million kroner in last 7 years with further decline of 50% in next half a decade.  Furthermore, Sweden is also considering a plan to issue a national digital currency ‘e-krona’ in near future. Even developing countries such as Kenya is the one of the most cited success story.
India is undoubtedly moving towards a society which would be dealing in more cashless transactions owing to increasing mobile and internet penetrations. At present, more than one billion Indians are using mobile phones and more than 300 million Indians use their phones regularly for accessing the Internet. Slew of measures doled out to expedite the process of transforming India into a less-cash economy by the Government of India under the flagship campaign of Digital India to fulfill the goals, envisaged by PM Modi, of transforming India into a corruption-free, citizen-centric and a developed state in real sense.

An Independent Judicial Appointment Body

Daily Excelsior Readers Write 10/09/16

A petition filed by The National Lawyers Campaign for Judicial Transparency and Reforms, represented by advocates Mathew J. Nedumpara and A.C. Philip, can  indeed be an optimised solution to the Judicial appointments dilemma prevailing since long in India. The conundrum revolves around the central motif that whether the job of appointment in judiciary be bestowed upon judiciary itself for the adeptness and specialisation engrained in or legislature owing to the mandate they enjoy or executive which is responsible to the Lower House. The petition seeks to mull on genesis of a public, transparent and responsible body neither controlled by the government nor by the judiciary, for the appointment of judges to the Supreme Court and High Courts of the country. Such innovative idea would curtail the chances of selections on the basis of patronage, nepotism and favouritism prevalent in the Collegium system in judicial hierarchical setup or sensitive Legislature susceptible to vote-bank politics. A Commission should be formed which select Judges by inviting applications from all eligible candidates, inoculating the advices of all stakeholders, the Bar Associations, the public at large and finally should uphold the sanctity of such a high profile job by keep it shielded from all the factors that may trigger its formation.